Refund and Returns Policy
Thank you for shopping with us at SpiritmeShop! We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
1. Returns
You can return most items within 30 days of receiving your order. To be eligible for a return, please ensure that:
- The item is in its original condition, unworn, and unused, with tags still attached.
- You have your order confirmation or proof of purchase.
2. How to Initiate a Return
To start the return process:
- Contact Us: Reach out to our customer service team at support@spiritmeshop.com. Please include your order number and reason for the return.
- Return Authorization: We’ll send you a return authorization and further instructions on how to return your item.
- Pack and Ship: Carefully pack the item in its original packaging, and include any accessories or documents. You’ll be responsible for covering the return shipping costs unless the item is defective or incorrect.
3. Refunds
Once we receive your returned item, we’ll inspect it and notify you of the status of your refund. If your return is approved, we’ll initiate a refund to your original payment method. Please allow 3-5 business days for the refund to process, depending on your bank or payment provider.
4. Exchanges
If you’d like to exchange an item for a different size or color, please follow the same steps as a return. Once we receive your returned item, we’ll process the exchange and send out your new item.
5. Non-Returnable Items
Some items are non-returnable for hygiene or safety reasons, such as:
- Gift cards
- Personalized or customized items
- Intimate or sanitary goods
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving it. We’ll arrange for a replacement or refund based on your preference.
7. Contact Us
If you have any questions or need assistance with your return or refund, please contact us at support@spiritmeshop.com